Refund policy

Failed requests

If a request fails, its charge is credited back to your wallet automatically, in the same second. You can see each refund in your wallet statement against the request's reference.

Pending requests

Some services (recharge, bill payment, payouts) may stay pending while the operator or bank confirms. If the final result is a failure, the full charge is refunded to your wallet.

Disputes

If you believe a request was charged wrongly, open a support ticket with its reference within 7 days. We check with the provider and refund to your wallet where the request did not succeed.

Wallet balance

Wallet balance is meant for use on the platform. If you close your account, write to info@nexcoddigital.in; any unused balance from verified top-ups is returned to the original bank account after deducting applicable charges and any amounts due, within 15 working days. Promotional credit is not refundable.